We are committed to doing our part in the worldwide effort against the spread of COVID-19. To protect our employees, members and their families, and our community, we have decided to close our physical office effective 5:00 p.m. on Wednesday, March 18, 2020. From March 19, 2020 onwards, our team members will be working remotely. We have a comprehensive plan in place to carry out our business activities. We will continue to re-evaluate this decision as the current situation evolves.
Our team members will utilize our technology and tools, governed by privacy and security protocols for such situations. We are focused on continuing to provide our same reliable service, Monday to Friday, 8:30 a.m. to 5:00 p.m. by telephone at (709) 793-8772, Toll-free 1-833-345-8772 and e-mail at email@example.com. Working remotely may impact how quickly we can respond to member requests and answer calls, but we are working diligently to minimize the impact. We appreciate your patience during these challenging times.
Retired members will continue to receive pension payments and we encourage all members to use e-mail service as a first point of contact. Active members can also avail of the Member Self Service Portal.
In addition to ensuring our business processes continue to run smoothly, we are actively monitoring the global markets and our own portfolio. We are staying on top of the evolving situation.
These truly are unprecedented times but we remain focused on our members and values. We will keep our lines of communication open. We encourage you to follow the guidance issued by the Federal and Provincial Medical Offices and to stay safe.
Phone: 1-833-345-8772 or 709-793-8772